The agreement between you and AIUXQA.
Payment, refunds, the Results & Security Guarantee, confidentiality, IP, and limits.
Effective: June 2, 2026 · Last updated: June 6, 2026
These Terms of Service (“Terms”) govern your access to and use of services provided by AIUXQA (“AIUXQA,” “we,” “us,” or “our”). By purchasing a service, submitting an intake form, or otherwise engaging us, you agree to these Terms on behalf of yourself and the organization you represent (“you” or “Client”).
If you do not agree to these Terms, do not purchase or use our services. Questions: service@aiuxqa.com.
AIUXQA provides Human Readiness evaluation and remediation services for AI-built products and the processes that build them. Service tiers include, but are not limited to:
Specific deliverables, timelines, and scope for each service are described on the corresponding service page on this site and in the intake form and engagement confirmation you receive after purchase.
A typical engagement runs as follows:
The engagement clock starts when you submit the intake form. Forms received before 2:00 PM Eastern on a business day start the clock the same day; forms received after 2:00 PM or on weekends/US federal holidays start the next business day. Business days exclude US federal holidays.
Payment. All purchases are processed by Stripe at the time of checkout. Payment is due in full before the engagement begins. By providing payment information, you authorize the charge.
Pricing. Service prices are as listed on the website at the time of purchase. Quantity-based tiers, express-delivery options, and bundle pricing are noted on the relevant service card.
Subscriptions. Monthly Retainer engagements renew automatically each month at the rate selected. You may cancel at any time before your next renewal date by contacting service@aiuxqa.com; cancellation takes effect at the end of the current paid period.
Refunds. See Section 5 (Results & Security Guarantee). Refund requests outside the Guarantee are evaluated case by case; in general, work that has been delivered is non-refundable.
We back our work with the Results & Security Guarantee:
To invoke the Guarantee, contact service@aiuxqa.com within 14 days of delivery describing the issue. We will respond within 5 business days and propose either a revision, partial refund, or full refund based on the situation.
We handle your information confidentially. We do not share client-identifying information with third parties except as described in our Privacy Policy. Engagement materials, internal communications, prompts, and code you share with us are treated as confidential and used only for delivering your engagement.
In return, you agree not to redistribute, resell, or publish our deliverables, frameworks, methodology, scoring rubrics, prompt packs, or templates outside your organization without our written permission. You may share deliverables internally within your organization and with subcontractors bound by confidentiality.
We may use anonymized, aggregated patterns we observe across engagements to improve our methodology and to publish thought-leadership content. Such use will never identify you, your products, your team, or your data.
Data Processing Agreement (DPA). If you are a business or enterprise client whose procurement or compliance posture requires a formal DPA — for example, GDPR Article 28 contractual terms, named subprocessor list, sub-processor change notification, audit rights, breach-notification commitments, or international-transfer mechanisms — we will execute our standard DPA on request, no charge. Email service@aiuxqa.com with subject “DPA Request”. Our current subprocessor list and retention rules are published in our Privacy Policy; the DPA references those as the live source.
Your property. All information you provide to us (your product, your process, your data, your IP) remains yours. We claim no ownership over your business, brand, products, or content.
Deliverables. Findings, fix recommendations, and engagement-specific reports prepared for you are licensed to you for use within your organization. You may implement, modify, and act on them freely.
Our property. AIUXQA retains all rights in our underlying methodology, including the Human Ready System service architecture, scoring rubrics, prompt packs, templates, internal tools, code, and trade secrets. These are licensed to you only for use within the scope of your engagement.
Feedback. If you give us feedback about our services, we may use it to improve our work without compensation or attribution.
To the maximum extent permitted by law:
Our services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our findings will produce a specific business outcome, conversion lift, or revenue change — outcome ranges presented on this site (e.g., “15–50% conversion lift”) are illustrative ranges drawn from published UX research (Forrester, McKinsey, Nielsen Norman, NIST) and observations across prior engagements; your results depend on factors outside our control, including how you implement our recommendations.
You agree to indemnify and hold harmless AIUXQA, Brent Lackley, and any subcontractors from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of (a) your use or misuse of our deliverables, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) any content or data you provide to us that infringes a third party’s rights.
Your termination. You may terminate an engagement at any time by written notice to service@aiuxqa.com. If you terminate before we have begun work, you are entitled to a full refund. If you terminate mid-engagement, fees are pro-rated based on work completed; we will provide a brief accounting.
Our termination. We may terminate an engagement if you breach these Terms, fail to provide information needed to deliver the engagement after reasonable requests, fail to pay, or engage in conduct that is abusive to our staff. We will refund any unearned fees.
Survival. Sections 6 (Confidentiality), 7 (IP), 8 (Liability), 9 (Disclaimers), 10 (Indemnification), and 12 (Governing Law) survive termination.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles.
Any dispute arising out of or related to these Terms or our services will be resolved as follows:
You and AIUXQA waive any right to participate in a class action or class-wide arbitration.
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated via email to active clients or prominent notice on this page. Continued use of our services after a change indicates acceptance of the revised Terms.
If any provision of these Terms is held unenforceable, the rest remain in effect. These Terms (together with the Privacy Policy and any engagement-specific scope document we provide) form the entire agreement between you and AIUXQA regarding our services and supersede any prior agreement on the same subject.
Questions, notices, or claims under these Terms:
AIUXQA
Attn: Brent Lackley
Email: service@aiuxqa.com
Web: aiuxqa.com
Note: These Terms are a starting template tuned for B2B consulting in the United States, with Florida (Okaloosa County) as the state and venue of incorporation. We recommend a brief attorney review before going live to confirm the language fits your specific legal entity and business structure.